Brocard Tech International Pvt Ltd
Mail Us
brocardtechinternational@gmail.com
Refund and Cancellation
At Brocard Tech International Pvt Ltd, we strive to provide the highest level of satisfaction with our IT services. However, we understand that there may be circumstances where you need to request a refund or cancel a service. Please read our Refund and Cancellation Policy carefully to understand your rights and our obligations.
Refund Policy
1. Eligibility for Refunds
- Refunds are available only for services that have not yet been rendered or initiated.
- If you are not satisfied with the service provided, you must request a refund within 14 days of the service being delivered.
2. Process for Requesting a Refund
- To request a refund, please contact us at brocardtechinternational@gmail.com with your service details and reason for the refund request.
- Our team will review your request and respond within 7 business days.
3. Refund Approval
- If your refund request is approved, the amount will be credited back to your original method of payment within 14 business days.
- Partial refunds may be issued based on the stage of service completion or usage.
4. Non-Refundable Services
- Services that have been fully delivered or customized to your specific requirements are non-refundable.
- Subscription-based services may only be refunded for the unused portion of the service period.
Cancellation Policy
1. Service Cancellation
- You may cancel a service before it has been initiated without any cancellation fee.
- If a service has already been initiated, cancellation may not be possible, or partial charges may apply.
2. How to Cancel a Service
- To cancel a service, please email us at brocardtechinternational@gmail.com with your service details and reason for cancellation.
- We will confirm your cancellation request within 3 business days.
3. Subscription Cancellations
- If you have subscribed to a recurring service, you may cancel at any time, but you must do so at least 7 days before your next billing cycle to avoid being charged for the next period.
- No refunds will be provided for the unused portion of a subscription if canceled after the billing cycle has started.
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us at brocardtechinternational@gmail.com. We are here to assist you with any concerns you may have.
This policy is effective as of the date of publication and may be updated from time to time. Please review this page regularly to stay informed of any changes.